Pocket Daily
SUPPORT
A little help.
Check the current state before starting over.
My reader is not found.
Keep Sync → Same Wi-Fi open on the reader and check both devices are on the same network. Check local-network permission and guest-network client isolation, then try Search Again. A retained e-paper image does not mean the reader is awake.
Bluetooth setup is not working.
Check firmware support, reader setup mode and Bluetooth permission. X3's automatic first setup differs from entering Sync manually on X4. Try the same-Wi-Fi route first. Do not post passwords or pairing codes in a report.
A transfer stopped or its result is uncertain.
Reopen the same task and reconnect the original destination reader to check its result. Do not immediately repeat the transfer. Check the reader's Library and review diagnostics if the failure repeats.
I see Failed to index or an SD error.
Keep the original and check a newly obtained DRM-free EPUB. Back up books and the SD card on a computer first. Repeated card errors call for backup and file inspection before formatting, resetting or deleting all caches. Include the error wording, model, app/firmware versions and steps in a report.
Reading places do not match.
Check that both devices have the same book file; a converted or resaved file may be recognized differently. Check Settings → Continue Reading, iCloud on the same Apple Account and reader support. Page numbers can differ with fonts and screen sizes.
My layout changes are not on the reader.
Check the connected reader and whether you selected Home Screen or Sleep Screen, then check that editor's Apply to Reader result. Cards and weather/calendar sources apply separately. A Demo label means preview only; no device is changed.
No update is offered, or installation did not start.
No update is offered without a compatible official release. Transfer completion does not mean installation: the reader still validates and asks for Confirm. Do not install if the model or recovery method is unclear. Large CrossPoint 1.6.5 Wi-Fi copies have known limits.
Can I use the app without a reader?
Yes. Read books and saved articles in the Library. Explore companion screens with My Reader → Try Demo. Demo never transfers or mutates a reader.
TELL US WHAT HAPPENED
Let’s take a closer look.
Include your model, app/firmware versions, exact error and reproduction steps in a GitHub issue. Review exported connection logs or crash reports and remove private information before attaching them.
Report a problem ↗